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This alcohol monitoring wristband just won a $200,000 prize - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 21:39
The BACTrack Skyn measures your sweat to help determine your blood alcohol content.
Categories: Blogs

Buy your 'X-Men: Apocalypse' tickets on Snapchat this week - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 21:04
From now until opening day Thursday, fans can order tickets through an ad in Snapchat's Discovery section.
Categories: Blogs

Swinging for the fences: Hyundai to build a 250-mile EV by 2020 - Roadshow

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 20:57
According to Hyundai's director for eco-friendly vehicle development, we'll see both 200-mile and 250-mile Hyundai EVs by the end of the decade.
Categories: Blogs

Fallout 4 Far Harbor: Tips to get you ready - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 20:50
Here's what you should do before heading into Fallout 4's Far Harbor.
Categories: Blogs

Old habits die hard: New study shows we still love taking the wheel - Roadshow

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 20:44
According to the latest University of Michigan transport study, it'll be a while before self-driving tech takes hold.
Categories: Blogs

Take a behind-the-scenes look at 'Top Gear' with the 'Extra Gear' aftershow - Roadshow

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 20:34
Hosted by car-vid legend Chris Harris and former CNET employee Rory Reid, it's bound to be a good'un.
Categories: Blogs

President Obama's at the next table, but Hanoi diners don't give a pho - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 20:07
During a weeklong trip to Asia, the president dined with chef Anthony Bourdain in Vietnam for an episode of "Parts Unknown" that will air in September.
Categories: Blogs

Uncharted 4's sales surpass 2.7 million in first week - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 20:00
The fourth entry in the series makes a strong debut, but falls short of Uncharted 3's record.
Categories: Blogs

Americans more than double their mobile data use in a year - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 19:57
The love of mobile data in the US should not be underestimated, according to a new wireless industry survey.
Categories: Blogs

How to play Mirror's Edge Catalyst five days early - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 19:55
Get hands-on time with DICE's open-world free-running game early.
Categories: Blogs

Google's creepy password-killing Project Abacus will be tested by banks this summer - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 19:54
Instead of typing a password or PIN, Google's Project Abacus analyzes how you use your phone to automatically log you in.
Categories: Blogs

See what happens when guy dumps 30 pounds of dry ice into a pool - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 19:35
Tossing a bunch of dry ice into a swimming pool makes for a spooky and viral YouTube video. Watch the sublimation in action.
Categories: Blogs

'Game of Molds' intro replaces Westeros with fungi growth - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 19:01
The "Game of Thrones" title sequence goes to the science side when King's Landing, Winterfell and Mereen get replaced with beautiful time-lapse footage of mold growing.
Categories: Blogs

'Beauty and the Beast' teaser trailer puts emphasis on the 'tease' - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 18:56
Hermione, is that you? Emma Watson makes a brief appearance, but the live-action preview tantalizes more than it tells.
Categories: Blogs

Xiaomi revenue reportedly up just 5 percent in 2015 - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 18:53
With revenue essentially flat, even the highly-valued Chinese startup looks to be suffering from consumer phone fatigue.
Categories: Blogs

AT&T simplifies its phone financing plans - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 18:48
The carrier is cutting the number of installment plans it offers from four to two.
Categories: Blogs

CBS, Paramount to beam away lawsuit against Star Trek fan-made film - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 17:55
The network and studio are also working on guidelines for fan-made Star Trek movies so they don't infringe on copyrights.
Categories: Blogs

Project Ara's build-it-yourself phone has us excited about mobile again (The 3:59, Ep. 49) - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 17:46
We get into the idea of a DIY phone, debate whether we're trapped in a Google-Apple world and look at a feud between Tinder and 3nder. Also, Hodor.
Categories: Blogs

What's Pebble announcing tomorrow? - CNET

The Wisdom of Clouds - James Urquhart - Mon, 05/23/2016 - 17:34
The smartwatch maker's website is counting down to share some news Tuesday.
Categories: Blogs

Facebook LIVE with SAP’s Millennial CIO: ‘Customer satisfaction is a competitive advantage’

CloudAve - Mon, 05/23/2016 - 17:30

Discussions about digital transformation and the CIO role usually evolve toward one of two conclusions:

SAP logo

  • CIOs are destined to become stewards of infrastructure, more or less disconnected from broader business strategy. Call this the doom and gloom case.
  • Digital transformation has created a golden era of CIO opportunity, where IT can participate in the most strategic discussions facing his or her organization.

During several conversations with SAP’s new CIO, Thomas Saueressig, fellow ZDNet columnist, Dion Hinchcliffe, and I explored these topics in some depth. Here is a video of one of those discussions, which was streamed live and entirely unscripted to Facebook:

Talking with Saueressig, one point becomes immediately apparent – his age. At 31, he is a Millennial and certain among the youngest Fortune 500 Chief Information Officers. At the same time, he has worked at SAP for 12 years, first as a CRM implementation consultant, then rotating through various positions that gave him an overview of how the interlocking pieces of SAP connect. For the last five years, Saueressig has worked in IT, building SAP’s mobility center of excellence.

The conversation started with Saueressig presenting his view that the CIO must “understand the business in its entirety and have empathy for end-users.” Techniques such as “shadowing users” and “shop rotations” can help IT understand how users engage with software.

Although I believe this view is precisely right, few CIOs have the luxury of Saueressig’s training inside SAP. As a board assistant, he was exposed to company functions at the highest strategic level. Clearly, his basis as a CIO is grounded in the business. The lesson for CIO’s: do whatever you must to understand business users and their goals; being a technologist alone is not sufficient.

The topic of culture was among the most interesting parts of our discussion. Here are paraphrased comments from Saueressig:

There is a lot to do culturally from a mindset perspective. Taking people with us as we ramp up the new journey, ensuring we have the right skill sets. Culture is a key topic for IT.

We have to be highly collaborative and work across all functions, including the CDO, CMO, CFO. IT is the glue that holds everything together, so we need to play a highly collaborative role. The CIO needs to take a leadership role while supporting the goals of other C-Suite colleagues. For example, the CMO may have specific goals around digital marketing, which the CIO must support with technology.

To drive closer engagement with the business, SAP has switched to an agile delivery model. By working closely with users, their needs become the starting point for IT activities. Accordingly, user adoption is a primary goal for Saueressig:

Great work in IT only comes to value when users adopt those solutions. At SAP, this means developing solutions that 78,000 people around the world will find sufficiently useful to adopt.

To increase adoption, Saueressig plans to follow the marketing model of personalization. Based on each employee’s personal interests and technology (including platforms, tools, software, and devices), tailor technology distribution with targeted change management to meet the individual’s specific needs.

We asked Saueressig about his metrics for success:

My most important KPI is customer satisfaction [among internal employees]. Happiness is a competitive advantage; if we have happy employees, they will make our customers happy. This is a direct correlation. We need to put employee productivity at the center of our activities. The key goal for every IT employee is customer satisfaction and put the user at the center. We want to excite them and inspire them.

The bottom line. In a world of digital transformation, collaboration is the core competence and foundation of modern IT. With collaboration, IT automatically becomes part of the business conversation. Without collaboration, IT becomes little more than a commodity supplier of technical goods and services.

SAP is a CXOTALK partner and paid most of my expenses for travel to SapphireNow 2016, where this discussion took place.

(Cross-posted @ ZDNet | Beyond IT Failure Blog)

CloudAve is sponsored by Salesforce.com and Workday.

Categories: Blogs